The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Queuing Model Excel is a free trial software application from the Project Management subcategory, part of the Business category.
The app is currently available in English and it was last updated on 2010-04-29. The program can be installed on Win2000, Win98, WinOther, WinServer, WinVista, WinVista x64, WinXP, Other.
Queuing Model Excel (version 30) has a file size of 300.64 KB and is available for download from our website.
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